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Issue Response Time

Question: How much time passes between the opening of an issue and a response in the issue thread from another contributor?


This metric is an indication of how much time passes between the opening of an issues and a response from other contributors.

This metric is a specific case of the Time to First Reponse metric in the Common working group.


Learn about the responsiveness of an open source community.



  • Average. Average response time in days.
  • Median. Median response time in days.


  • Period of time. Start and finish date of the period. Default: forever.
  • Period during which responses are counted.


  • response from role in project (e.g., first maintainer response)
  • bot versus human (e.g., filter out automated “welcome first contributor messages”)
  • opened by role in project (e.g., responsiveness to new contributors versus long-timers)
  • date issue was opened
  • status of issue (e.g., only look at currently open issues)


Example visualization from GrimoireLab

Tools Providing the Metric

Data Collection Strategies

Look at the Issues New metric for a definiton of “issues.” Subtract the issue opened timestamp from the first response timestamp. Do not count responses if created by the author of the issue.


To edit this metric please submit a Change Request here:

To reference this metric in software or publications please use this stable URL:

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